Modern Slavery Statement

Image of ethical supply chain commitment and anti-slavery policyWe are committed to conducting business with integrity, dignity, and respect for human rights. This modern slavery statement sets out the steps taken to prevent forced labour, human trafficking, debt bondage, child labour, and other forms of exploitation within our operations and supply chains. We recognise that modern slavery can occur in many industries and jurisdictions, and we maintain a zero-tolerance policy toward any practice that undermines freedom, fairness, or lawful employment.

Our approach is guided by a clear responsibility to identify, assess, and mitigate risk. We expect all employees, contractors, and business partners to uphold the same ethical standards. This statement reflects our ongoing commitment to responsible sourcing, transparent oversight, and continuous improvement across the business.

Image of supplier compliance review and audit processWe embed anti-slavery expectations into our governance framework through policies, training, and due diligence. Managers are required to review higher-risk areas, and relevant teams receive awareness training to help them recognise indicators of exploitation. We also require suppliers to confirm that they comply with applicable labour laws and that they do not use trafficked, coerced, or underage workers. Any breach is treated seriously and may result in corrective action or termination of the relationship.

Supply Chain Controls and Supplier Audits

Our modern slavery policy is reinforced by risk-based supplier screening and audit procedures. Before engaging a new supplier, we evaluate the nature of the goods or services provided, the country of origin, labour intensity, and the possibility of subcontracting. Where risk is elevated, we may request supporting documentation, conduct interviews, and assess working conditions as part of enhanced due diligence.

Supplier audits are a key control in our modern slavery compliance programme. These audits may be announced or unannounced and can include document checks, worker interviews, site inspections, and verification of age records, wages, and working hours. Findings are documented, and suppliers are expected to implement remedial actions within agreed timelines. Persistent non-compliance may lead to suspension of orders or disengagement from the supplier.

Image of confidential reporting and escalation channelsWe also monitor subcontracting arrangements and seek assurance that our standards are communicated throughout the chain. This includes requiring suppliers to cascade expectations to their own vendors and to maintain accurate labour and payroll records. By strengthening oversight at multiple levels, we reduce the risk that exploitation remains hidden within complex sourcing networks.

Reporting Channels and Escalation

We encourage anyone who suspects a breach of this statement to report it promptly. Reports may be made through internal management routes, human resources, compliance functions, or other designated reporting channels. Concerns are handled confidentially and, where possible, reported anonymously. We prohibit retaliation against anyone who raises a concern in good faith, even if the issue is not ultimately substantiated.

All reports are reviewed promptly and escalated where necessary. If a case indicates possible slavery, trafficking, or coercion, appropriate remedial steps will be taken without delay. These may include pausing business with the relevant supplier, increasing monitoring, supporting affected workers, and involving external authorities where required. Our modern slavery response is designed to protect individuals and prevent recurrence.

Training and awareness also support effective reporting. Employees and managers are taught how to recognise warning signs such as restricted movement, withheld documents, abnormal recruitment fees, or unsafe accommodation. This shared awareness helps us detect risk earlier and strengthen accountability throughout the organisation.

Annual Review and Continuous Improvement

Image of annual review and policy assessment processWe review this modern slavery statement and the wider control framework at least annually to ensure it remains effective, proportionate, and aligned with evolving risks. The annual review considers audit outcomes, reported incidents, supplier performance, legal developments, and any changes in our operations or sourcing model. Where gaps are identified, action plans are created and tracked to completion.

Our commitment is not limited to compliance alone. We seek to build a supply chain that respects human rights, supports ethical conduct, and promotes long-term resilience. Continuous improvement is central to our modern slavery programme, and we will keep refining our processes, strengthening supplier engagement, and expanding awareness as risks change.

Image of continued commitment to preventing modern slaveryThis statement confirms our ongoing zero-tolerance approach to modern slavery and our determination to uphold decent working conditions across our organisation and supply chain. By combining clear policy, supplier audits, accessible reporting channels, and annual review, we aim to prevent exploitation and maintain accountability at every level.

Richmond Upon Thames Carpet Cleaners

A modern slavery statement outlining zero tolerance, supplier audits, reporting channels, and annual review, with ongoing commitment to ethical supply chain oversight.

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What Our Customers Say

Excellent on Google
4.9 (10)

What a great experience with Richmond upon Thames End of Tenancy Cleaning Services. The team was reliable, arrived on time, and delivered high-quality cleaning. They were thorough, respectful, and my home feels much more comfortable. Highly recommended!

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C

Impeccable service from Richmond upon Thames Carpet Cleaners! They were right on schedule and their dedication to detail was great. My home looks spotless. Would definitely recommend to friends and family.

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J

I have used their services for over a decade without any dissatisfaction. They resolve any issues speedily.

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S

Professionalism at its best. My cleaner was fantastic--hardworking and dedicated throughout her time here. Thank you!

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D

I'm so impressed with the professionalism. The cleaner was amazing and worked tirelessly until everything was perfect. Thank you!

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J

I'm thoroughly impressed by the value and efficient service I received from Cleaning Agency Richmond upon Thames.

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T

Professionalism from Richmond upon Thames Upholstery Cleaners's cleaner was unmatched. I am 100% satisfied with their service.

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D

I absolutely love Cleaning Agency Richmond upon Thames's cleaning services. The staff are reliable, efficient, and always deliver above expectations.

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Z

Really nice and helpful staff. Tried them because of rave neighbor reviews for end of tenancy. Quick to finish, reasonable prices, property left gleaming. Full deposit returned.

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T

Richmond upon Thames Carpet Cleaners's crew was remarkable. They covered every inch of our house, ensuring everything was tidy and radiant. We're thrilled with the results!

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